# Banking Mohtasib got banks to refund Rs 1.2 billion in 2026: how to file a complaint

Source: Searchable (https://searchable.pk/news/business/banking-mohtasib-got-banks-to-refund-rs-12-billion-in-2026-how-to-file-a)
Type: News article
Author: Searchable Editorial
Published: 12 Oct 2026
Updated: 12 Oct 2026
Retrieved: 12 Oct 2026

> The banking ombudsman received 33,625 complaints from January to September and ruled for customers in 29,001. Here is how to complain if your bank will not fix a problem.

## Rs 1.2 billion back to bank customers

**Banks refunded Rs 1.2 billion to customers between 1 January and 30 September 2026 after complaints to the Banking Mohtasib Pakistan**, the banking ombudsman said in a statement issued in Karachi, [ProPakistani reported](https://propakistani.pk/2026/10/12/banks-refund-rs-1-2-billion-to-customers/) on Monday 12 October.

- **Complaints received:** **33,625**, of which **5,927** came through the Prime Minister's Portal.
- **Decided in customers' favour:** **29,001**.
- **Refunded:** about **Rs 1.2 billion**.

The pace picked up in the third quarter. The Mohtasib's [own website](https://www.bankingmohtasib.gov.pk/) shows **21,392** complaints received by **30 June** and about **Rs 762.76 million** in relief for the first half of the year, so roughly **12,200 complaints** and **Rs 437 million** in refunds were added between July and September alone.

## How to file a Banking Mohtasib complaint

1. **Keep a record** of your complaint to the bank: the complaint number, emails and SMS alerts. The ombudsman's "Procedure of Lodging Complaint" page on its website sets out what must happen before it accepts a case.
2. **Lodge the complaint online** on the Mohtasib's [complaint form](https://www.bankingmohtasib.gov.pk/website/preComplaintForm.aspx). Attach your CNIC, account details, the bank's reply (or proof it did not reply) and statements showing the disputed transaction.
3. **Track it** with the "Track Complaint" option on the same site.
4. **Contact the Karachi secretariat** if you need help: 5th Floor, Shaheen Complex, M R Kiyani Road, Karachi, telephone **021-99217334**.

## Protect your account in the first place

The Mohtasib warned customers not to share account details with anyone, not to click unverified links, and to report suspicious calls to their bank's helpline and to the **National Cyber Crime Investigation Agency (NCCIA)**.

## Related

- Charged tax on a cash withdrawal you did not expect? Check it with our [cash withdrawal tax calculator](/tools/tax/cash-withdrawal-tax-calculator).

## Frequently asked questions

**How do I complain to the Banking Mohtasib?**

Lodge a complaint online at bankingmohtasib.gov.pk after taking it up with your bank, keeping your records, and track it on the same site. The Karachi secretariat's number is 021-99217334.

**How much did the Banking Mohtasib get refunded in 2026?**

About Rs 1.2 billion between January and September 2026, from 33,625 complaints received.

## Sources

- Banks refund Rs 1.2 billion to customers (12 Oct 2026) (ProPakistani): https://propakistani.pk/2026/10/12/banks-refund-rs-1-2-billion-to-customers/
- Banking Mohtasib Pakistan: statistics, complaint form and contact (Banking Mohtasib Pakistan): https://www.bankingmohtasib.gov.pk/

How to cite: "Banking Mohtasib got banks to refund Rs 1.2 billion in 2026: how to file a complaint", Searchable, 12 Oct 2026, https://searchable.pk/news/business/banking-mohtasib-got-banks-to-refund-rs-12-billion-in-2026-how-to-file-a