KE duplicate bill 2026: K-Electric bill check online by 13-digit account number

To get your KE duplicate bill free, send "Hi" on WhatsApp to 0348-0000118, or register once by texting REG <13-digit account number> to 8119, then use the KE Live app or ke.com.pk for a copy. All you need is the 13-digit account number printed on any old bill. All four channels are free. Every number, code and charge in this guide was checked against K-Electric's own pages (contact, 8119 SMS service, Know Your Bill and Digital Bills & Payments) on 12 October 2026, and none has changed.

K-Electric (KE) supplies power to Karachi and its surrounding areas, and unlike the WAPDA companies it runs its own billing system, with a different bill layout, account number and channels. It was called KESC (Karachi Electric Supply Company) until 2014, so a "KESC bill" and a "KE bill" are the same bill.

This guide is about checking your KE bill online with the 13-digit account number, reading every charge, paying it and fixing a wrong one. Just need a copy of this month's bill? The duplicate bill table at the foot of this guide links straight to K-Electric's and every other company's official bill page. Our K-Electric page has the company's contacts and slab rates in one place.

KE duplicate bill: download in 3 steps

The quickest way to get a KE duplicate bill (the "ke bill" for this month, to view, save or print) is free and takes under a minute:

1. Find your 13-digit account number. It is printed on any old KE bill and starts with 0 (KE's example: 0400012345678).
2. Pick one official channel. WhatsApp: save 0348-0000118 and send "Hi". Website: open ke.com.pk/bills-e-payments and enter your details. App: open KE Live (Google Play or App Store) and add the account. SMS: send BILL <13-digit account number> to 8119.
3. Download or save the bill. WhatsApp and KE Live give you the bill as a file you can save or print; the website shows it with a pay option; SMS gives the amount and due date.

K-Electric bill online check, Karachi: all four channels work for every KE customer, in Karachi and the surrounding areas KE supplies, with no fee. Any site that charges for a KE duplicate bill is a third party. Due dates differ by billing group and are printed on each bill under Due Date; KE does not publish one city-wide list, so take yours from the bill or the WhatsApp copy. Want to check the amount before it arrives? Our electricity bill calculator works out a KE bill from your units at the current slab rates.

The one number you need: your 13-digit account number

KE says the account number is the single most important reference on your bill, and you will be asked for it in every call, SMS or visit. It has 13 digits and starts with a zero (KE's own example is 0400012345678). The bill also shows a contract number and a consumer number, but KE uses those internally only.

Save the account number in your phone the first time you see it. A photo of an old bill works just as well.

Check your KE bill online: four free ways

1. WhatsApp (quickest). Save 0348-0000118 in your contacts and send "Hi". KE's 24/7 WhatsApp service sends the bill, as a duplicate you can save or print, once you give your account number. The same chat lets you register a complaint, check power status and download your income tax certificate.
2. KE website. Open KE's Digital Bills & Payments page (ke.com.pk/bills-e-payments), enter your account details, and view or pay the bill.
3. KE Live app. Available on Google Play and the App Store. Add your account number once; you can then view and pay bills, track complaints and see load-shedding updates.
4. SMS to 8119. Register once by sending REG <13-digit account number> to 8119. After that, send BILL to 8119 for your bill details. Without registering, send BILL <13-digit account number>.

None of these channels charges a fee. Websites that ask you to pay for a "KE duplicate bill" are third parties; you do not need them.

Want the bill by email every month? Fill in KE's Subscribe for E-Billing form on its website, or ask for an e-bill on the WhatsApp number.

Reading the bill, line by line

KE redesigned its bill in August 2025. Here is what the main sections mean.

Customer information box (top right). The "Customer Type" code tells you how your account is classified:

If you see Def or DET and you do not know why, contact KE straight away (see below).

Bill calculation. This shows the Billing Charge Mode (BCM), the meter number, meter reading date and number of months. There are four modes:

• Normal: billed on an actual meter reading.
• Average: estimated, not read.
• Detection: a charge for alleged theft or tampering.
• Adjustment: a correction to earlier bills.

Anything other than Normal deserves a closer look.

Charges. Your total is built from:

• Variable charges: your units multiplied by the slab rates. The more units, the higher the rate in some slabs. Tariffs are set by the government and NEPRA and are the same for KE and the other distribution companies.
• Fixed charges: for residential customers, these apply only when monthly use exceeds 300 units.
• FCA (fuel charge adjustment): a NEPRA-approved monthly adjustment for fuel costs. It can be positive or negative and usually appears a couple of months after the month it relates to. You may see more than one FCA line when NEPRA schedules several months together.
• QTA (quarterly tariff adjustment): a NEPRA-approved adjustment every three months.
• Additional surcharge (PHL) and MUCT (KMC), plus income tax, sales tax and electricity duty. KE collects the taxes and duties for the federal and provincial governments.

Estimate your own bill with our electricity bill calculator, and see how much an AC adds with the AC running cost calculator.

13-month usage history. A bar chart of your consumption. A circle on a month means a payment was missed or made late. This chart and the payment history on the back are the quickest way to see your KE bill history without opening an old bill.

Amount Due and Previous Due. Amount Due is this month's total including any charges. Previous Due is unpaid arrears carried forward; zero means you are clear.

Back of the bill. A snapshot of your meter at the reading date, your billing and payment history for the past 3 months, and invoices for meter changes, net metering, payment lock and security deposits.

Pay the bill

1. Banking app: scan the QR code printed on the bill, or choose K-Electric under bill payments and enter the 13-digit account number.
2. KE Live app or KE website: pay by bank account, debit card or credit card.
3. Wallets and networks: Easypaisa, JazzCash, 1Link and other e-payment channels.
4. In person: bank branches and ATMs of listed banks (including Meezan, Bank Alfalah, Allied, NBP, UBL, Faysal, Askari, Bank Al Habib and Sindh Bank), post offices and NADRA e-Sahulat outlets, using the account number.

Keep the transaction ID until the next bill shows the payment under billing history.

Late payment: what it costs

KE charges a late payment surcharge (LPS) under NEPRA rules:

• 5% if you pay within three days after the due date.
• 10% if you pay after that.

The surcharge is worked out on the billed amount excluding government taxes and duties. On a bill of Rs 20,000 before taxes, paying on day 2 after the due date costs Rs 1,000 extra; paying a week late costs Rs 2,000.

Complaints and a wrong bill

Channels: call 118 or (021) 99000; WhatsApp 0348-0000118; SMS CHAT <your message> to 8119 after registering; email customer.care@ke.com.pk; the KE Live app; or KE's Facebook page. For sparking or broken wires, call 118 immediately.

If you think the bill is wrong:

1. Compare the present reading on the bill with your meter today, and check the meter snapshot on the back.
2. Check the BCM. An Average bill often corrects itself once an actual reading is taken; a Detection bill needs a formal response.
3. Register a billing complaint on 118, WhatsApp or the app, and note the complaint number.
4. If it is not resolved, visit a KE Customer Experience Centre with the bill, your CNIC and meter photos.
5. If KE still does not fix it, take the complaint to NEPRA, which regulates KE and sets its consumer service rules.

Mistakes that cost Karachi households money

• Paying the after-due-date amount a week late when three days would have cost half the surcharge.
• Ignoring the fixed-charge threshold. Going just past 300 units in a summer month adds fixed charges.
• Using unofficial bill sites that show old bills or charge fees.
• Not updating your details. KE has online forms to update customer details and filer status; use them if your phone number or tax status has changed.
• Letting a DET or Def code sit. Respond quickly with evidence, and keep copies of everything you submit.

Frequently asked questions

How do I check my K-Electric bill online? With your 13-digit account number: send "Hi" on WhatsApp to 0348-0000118, open the KE Live app, use ke.com.pk/bills-e-payments, or SMS BILL <account number> to 8119. All four are free.

Is there a fee for a KE duplicate bill? No. WhatsApp, the website, the KE Live app and SMS 8119 are all free.

Is KESC the same as K-Electric? Yes. Karachi Electric Supply Company (KESC) became K-Electric in 2014; the bills, the account number and the helplines are K-Electric's now.

What is 8119? K-Electric's SMS short code. Send REG <account number> once, then BILL for your bill details, or CHAT <message> to raise a complaint.

Where is my account number? On any KE bill. It has 13 digits and starts with 0.

How can I see my previous KE bills? The front of every bill charts 13 months of use (a circle marks a late or missed payment) and the back lists the last three months' bills and payments. The KE Live app and WhatsApp service show the current bill.

Can I get my bill without registering on 8119? Yes: send BILL <13-digit account number> to 8119.

What is a Star Customer? KE's label for customers who pay regularly and on time. It gives priority on the 118 helpline and rewards in the KE Live app.

For the other companies' bills, see our LESCO bill guide. Checked against K-Electric's website on 16 September 2026; channels, SMS commands, the late payment surcharge and the 300-unit fixed charge threshold rechecked on ke.com.pk on 12 October 2026.